FAQ – Frequently Asked Questions
🌿 Product & Ingredients
Are your products safe for sensitive skin?
Yes! We carefully select products formulated for a wide range of skin types, including sensitive skin. Each product page lists the full ingredient list so you can check for any known allergens. If you have specific concerns, feel free to contact us before purchasing.
Are the ingredients safe and dermatologist-tested?
All brands we carry are reputable and meet international cosmetic safety standards. Many are dermatologist-tested and free from harsh irritants like parabens, sulfates, and artificial fragrances — we note this on individual product pages.
How do I know which products suit my skin type?
Each product description includes a recommended skin type. If you're unsure, our team is happy to guide you — just reach out via our Contact page and we'll suggest the best options for your skin concerns.
Do you carry products for acne-prone or oily skin?
Absolutely. We stock a curated range targeting acne, excess sebum, enlarged pores, and hyperpigmentation. Look for the "Oily / Acne-Prone" tag on product pages.
📋 How to Use / Routine Order
In what order should I apply my skincare products?
A general Korean skincare routine follows this order: Cleanser → Toner → Essence → Serum → Eye Cream → Moisturizer → SPF (morning) / Sleeping Mask (night). Product pages include specific usage tips, and we're happy to help you build a personalized routine.
Can I mix products from different brands?
Yes, most products are designed to layer well together. As a rule of thumb, apply thinnest to thickest consistency. Avoid mixing active ingredients like retinol and strong acids in the same step — our team can advise if you're unsure.
How often should I use each product?
Usage frequency is listed on each product page. Generally: cleansers are used twice daily, toners and essences once or twice daily, and actives (like AHAs or retinol) are used 2–3 times per week to start.
🚚 Shipping & Delivery in Lebanon
Do you deliver across Lebanon?
Yes, we deliver to all regions in Lebanon, including Beirut, Mount Lebanon, North, South, Bekaa, and Nabatieh.
How long does delivery take?
Orders within Beirut and Greater Beirut are typically delivered within 1–2 business days. Other regions may take 2–4 business days depending on your location.
What are the shipping fees?
Shipping fees are calculated at checkout based on your location. We occasionally offer free shipping promotions — follow us on social media or subscribe to our newsletter to stay updated.
Can I track my order?
Yes! Once your order is dispatched, you'll receive a confirmation message with tracking details. You can also contact us for a status update at any time.
🔄 Returns & Exchanges
Can I return a skincare product?
Due to the nature of skincare products and hygiene standards, we accept returns only for unopened, unused items in their original packaging within 7 days of delivery. We cannot accept returns on opened products unless they are defective or damaged upon arrival.
What if I received a damaged or incorrect product?
We sincerely apologize if this happens! Please contact us within 48 hours of receiving your order with a photo of the issue, and we'll arrange a replacement or full refund promptly.
How do I initiate a return or exchange?
Reach out to us via our Contact page with your order number and reason for return. Our team will guide you through the process.
✅ Authenticity & Sourcing
Are your Korean skincare products authentic?
100% yes. We source all our products directly from authorized distributors and official brand partners. Every product is genuine and comes with its original packaging and batch codes that you can verify with the brand.
Where do you source your products from?
We work exclusively with trusted suppliers and authorized importers of Korean and international skincare brands. We do not carry grey-market or counterfeit goods — your skin deserves only the real thing.
How can I verify a product's authenticity?
Most Korean skincare brands offer batch code verification on their official websites. You can use the code printed on the product packaging to confirm its authenticity and manufacturing date.
Still have questions? We're here to help! Contact us and we'll get back to you as soon as possible. 💚